24/7 End-User Support
Round-the-clock support for your Cornerstone learning platform users
Ensure your Cornerstone users get the
eSkillz Plehnia offers 24/7 End-User Support so your people always have the help they need, so your team can focus on driving growth.
Ensure your employees and customers never wait for help
Each interaction with your Cornerstone platform shapes how people experience and perceive your organisation.
When challenges arise in your Cornerstone platform, users need fast, dependable support to continue learning without interruption.
Our 24/7 End-User Support provides immediate assistance, building trust in your brand and ensuring a smoother learning experience.
Why internal teams struggle to support learners effectively
Supporting every learner through your talent management platform can feel demanding, especially when employees, partners and customers all need help. Your people depend on responsive support to stay engaged with learning, and leaning solely on internal teams often leads to issues such as:
Support delays in your Cornerstone platform can damage user confidence and weaken your brand image
Managing every issue inside your Cornerstone platform pulls resources away from long-term business priorities
When learners and customers do not get the support they need, it leads to frustration, fewer renewals and a weaker connection with your organisation
24/7 end-user support tailored to your organisation’s needs
With eSkillz Plehnia’s 24/7 End-User Support, your Cornerstone users can always reach a real person for quick, reliable help. Our multi-channel support by chat, phone or email resolves issues fast and improves the overall learning experience.
Live support is available for your Cornerstone users in every time zone, every day of the year, with multilingual options.
Flexible service options including phone, email, and embedded chat widget in your Cornerstone portal, make it simple to resolve issues quickly and keep learning moving.
With eSkillz Plehnia’s Cornerstone expertise, your users receive reliable support from specialists who ensure the platform delivers value every day.
We adapt our support approach to your organisation’s processes and deliver monthly reports on Cornerstone requests to highlight areas for improvement.
24/7 end-user support tailored to your organisation’s needs
With eSkillz Plehnia’s 24/7 End-User Support, your Cornerstone users can always reach a real person for quick, reliable help. Our multi-channel support by chat, phone or email resolves issues fast and improves the overall learning experience.
Live support is available for your Cornerstone users in every time zone, every day of the year, with multilingual options.
Flexible service options including phone, email, and embedded chat widget in your Cornerstone portal, make it simple to resolve issues quickly and keep learning moving.
With eSkillz Plehnia’s Cornerstone expertise, your users receive reliable support from specialists who ensure the platform delivers value every day.
We adapt our support approach to your organisation’s processes and deliver monthly reports on Cornerstone requests to highlight areas for improvement.
Expert support that builds trust and engagement
Support that puts people first
Fast, knowledgeable support resolves issues quickly and builds user confidence. By outsourcing platform support to our team, organisations ensure immediate help for everything from login questions to complex challenges, while internal staff focus on strategic priorities.
