{"id":23944939,"date":"2024-09-26T11:30:42","date_gmt":"2024-09-26T15:30:42","guid":{"rendered":"https:\/\/eskillzplehnia.com\/?page_id=23944939"},"modified":"2025-10-28T14:26:15","modified_gmt":"2025-10-28T18:26:15","slug":"24-7-end-user-support","status":"publish","type":"page","link":"https:\/\/eskillzplehnia.com\/en\/what-we-do\/24-7-end-user-support\/","title":{"rendered":"24\/7 End-User Support"},"content":{"rendered":"

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24\/7 End-User Support<\/h1>\n

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Round-the-clock support for your Cornerstone learning platform users<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”20px||20px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][dipi_text_highlighter text_highlighter_prefix=”Ensure your Cornerstone users get the ” text_highlighter_text=”help they need, when they need it.” highlight_shape=”wave_1″ stroke_color=”rgba(99,205,212,0.5)” stroke_width=”20px” highlighted_text_padding=”|||0px|false|false” _builder_version=”4.27.4″ _module_preset=”default” all_text_font=”|800|||||||” all_text_text_align=”left” all_text_font_size=”34px” prefix_text_font=”|600|||||||” highlighted_text_text_color=”#0A0094″ module_alignment=”center” global_colors_info=”{}”][\/dipi_text_highlighter][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_2″ _builder_version=”4.27.2″ _module_preset=”default” custom_padding=”0px||||false|false” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”||||false|false” custom_css_free_form=”@media (min-width:981px) {||selector {width:46.875% !important;}||}||||@media (max-width:980px) {||selector {width:100% !important;}||}” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”20px” global_colors_info=”{}”]<\/p>\n

eSkillz Plehnia offers 24\/7 End-User Support so your people always have the help they need, so your team can focus on driving growth. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” custom_css_free_form=”@media (min-width:981px) {||selector {width:21.5% !important;}||}” global_colors_info=”{}”][et_pb_button button_url=”\/contact-us\/” button_text=”Learn more about our 24\/7 support” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”25px|35px|25px|35px|true|true” custom_css_main_element=”line-height:1.1em !important;||” global_colors_info=”{%22gcid-9e192dfa-9698-460f-b522-6b3f30ab25b2%22:%91%22button_bg_color%22%93,%22gcid-295508dd-6e65-406e-b619-1cdb1ede3928%22:%91%22button_bg_color__hover%22%93,%22gcid-d02d3c82-bf80-479d-b3cc-d650c30cabac%22:%91%22button_text_color%22,%22button_text_color__hover%22%93}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#85be00″ button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#0a0094″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”rgba(99,205,212,0.1)” custom_padding=”40px||40px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”gcid-d02d3c82-bf80-479d-b3cc-d650c30cabac” header_2_line_height=”1.2em” custom_margin=”||10px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” locked=”off” global_colors_info=”{%22gcid-d02d3c82-bf80-479d-b3cc-d650c30cabac%22:%91%22header_2_text_color%22%93}”]<\/p>\n

Ensure your employees and customers never wait for help<\/h2>\n

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Each interaction with your Cornerstone platform shapes how people experience and perceive your organization.<\/p>\n

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When challenges arise in your Cornerstone platform, users need fast, dependable support to continue learning without interruption.<\/p>\n

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Our 24\/7 End-User Support provides immediate assistance, building trust in your brand and ensuring a smoother learning experience.<\/p>\n

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Why internal teams struggle to support learners effectively<\/h2>\n

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Supporting every learner through your talent management platform can feel demanding, especially when employees, partners and customers all need help. Your people depend on responsive support to stay engaged with learning, and leaning solely on internal teams often leads to issues such as: <\/p>\n

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Support delays in your Cornerstone platform can damage user confidence and weaken your brand image<\/p>\n

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Managing every issue inside your Cornerstone platform pulls resources away from long-term business priorities<\/p>\n

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When learners and customers do not get the support they need, it leads to frustration, fewer renewals and a weaker connection with your organization<\/p>\n

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24\/7 end-user support tailored to your organization\u2019s needs<\/h2>\n

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With eSkillz Plehnia\u2019s 24\/7 End-User Support, your Cornerstone users can always reach a real person for quick, reliable help. Our multi-channel support by chat, phone or email resolves issues fast and improves the overall learning experience. <\/p>\n

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Live support is available for your Cornerstone users in every time zone, every day of the year, with multilingual options.<\/p>\n

[\/dipi_timeline_item][dipi_timeline_item ribbon=”Multi-channel support” timeline_icon=”||fa||900″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#0A0094″ body_font_size=”18px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”24px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover=”#85BE00″ timeline_icon_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″ ribbon_circle_color__hover_enabled=”on|hover”]<\/p>\n

Flexible service options including phone, email, and embedded chat widget in your\u00a0 Cornerstone portal, make it simple to resolve issues quickly and keep learning moving. <\/p>\n

[\/dipi_timeline_item][dipi_timeline_item ribbon=”Expert resolution” timeline_icon=”||fa||900″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#0A0094″ body_font_size=”18px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”24px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover=”#85BE00″ timeline_icon_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″ ribbon_circle_color__hover_enabled=”on|hover”]<\/p>\n

With eSkillz Plehnia\u2019s Cornerstone expertise, your users receive reliable support from specialists who ensure the platform delivers value every day. <\/p>\n

[\/dipi_timeline_item][dipi_timeline_item ribbon=”Knowledge base and reporting” timeline_icon=”||divi||400″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#0A0094″ body_font_size=”18px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”24px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover=”#85BE00″ timeline_icon_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″ ribbon_circle_color__hover_enabled=”on|hover”]<\/p>\n

We adapt our support approach to your organization\u2019s processes and deliver monthly reports on Cornerstone requests to highlight areas for improvement.<\/p>\n

[\/dipi_timeline_item][\/dipi_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|on” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#85BE00″ background_image=”https:\/\/eskillzplehnia.com\/wp-content\/uploads\/2024\/09\/es2p0_wingman_isometric_bkg.jpg” custom_padding=”40px||40px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”||||false|false” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#0A0094″ custom_padding=”50px|30px|50px|30px|true|true” global_colors_info=”{}”][et_pb_image src=”https:\/\/eskillzplehnia.com\/wp-content\/uploads\/2024\/09\/ep-white-square-sm.gif” alt=”Happy e blinking preloader” title_text=”Happy_E_Blinking_preloader” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#FFFFFF” width=”60px” custom_padding=”10px|10px|10px|10px|true|true” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_line_height=”1.2em” custom_margin=”||10px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

24\/7 end-user support tailored to your organization\u2019s needs<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”18px” locked=”off” global_colors_info=”{}”]<\/p>\n

With eSkillz Plehnia\u2019s 24\/7 End-User Support, your Cornerstone users can always reach a real person for quick, reliable help. Our multi-channel support by chat, phone or email resolves issues fast and improves the overall learning experience.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”\/contact-us\/” button_text=”Learn how we can help” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” custom_padding=”25px|35px|25px|35px|true|true” custom_css_main_element=”line-height:1.1em !important;||” global_colors_info=”{%22gcid-9e192dfa-9698-460f-b522-6b3f30ab25b2%22:%91%22button_bg_color%22,%22button_bg_color%22%93,%22gcid-295508dd-6e65-406e-b619-1cdb1ede3928%22:%91%22button_bg_color__hover%22,%22button_bg_color__hover%22%93,%22gcid-d02d3c82-bf80-479d-b3cc-d650c30cabac%22:%91%22button_text_color%22,%22button_text_color__hover%22,%22button_text_color%22,%22button_text_color__hover%22%93}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#85be00″ button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#0a0094″][\/et_pb_button][dipi_timeline layout=”right” timeline_line_width=”6px” timeline_line_color=”#FFFFFF” timeline_active_line_width=”6px” timeline_active_line_color=”#ECEA28″ card_arrow_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”][dipi_timeline_item ribbon=”Around-the-clock availability” timeline_icon=”||fa||900″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” header_level=”h1″ body_text_color=”#0A0094″ body_font_size=”16px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover_enabled=”on|hover” timeline_icon_color__hover=”#85BE00″ ribbon_circle_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″]<\/p>\n

Live support is available for your Cornerstone users in every time zone, every day of the year, with multilingual options.<\/p>\n

[\/dipi_timeline_item][dipi_timeline_item ribbon=”Multi-channel support” timeline_icon=”||fa||900″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” header_level=”h1″ body_text_color=”#0A0094″ body_font_size=”16px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover=”#85BE00″ timeline_icon_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″ ribbon_circle_color__hover_enabled=”on|hover”]<\/p>\n

Flexible service options including phone, email, and embedded chat widget in your\u00a0 Cornerstone portal, make it simple to resolve issues quickly and keep learning moving.<\/p>\n

[\/dipi_timeline_item][dipi_timeline_item ribbon=”Expert resolution” timeline_icon=”||fa||900″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” header_level=”h1″ body_text_color=”#0A0094″ body_font_size=”16px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover=”#85BE00″ timeline_icon_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″ ribbon_circle_color__hover_enabled=”on|hover”]<\/p>\n

With eSkillz Plehnia\u2019s Cornerstone expertise, your users receive reliable support from specialists who ensure the platform delivers value every day. <\/p>\n

[\/dipi_timeline_item][dipi_timeline_item ribbon=”Knowledge base and reporting” timeline_icon=”||divi||400″ timeline_icon_color=”#63CDD4″ ribbon_circle_color=”#FFFFFF” ribbon_text_bgcolor=”RGBA(255,255,255,0)” card_max_width=”100%” card_margin=”|||30px|false|false” card_padding=”30px|30px|30px|30px|false|false” ribbon_text_margin=”||||false|false” ribbon_text_padding=”||||false|false” _builder_version=”4.27.4″ _module_preset=”default” header_level=”h1″ body_text_color=”#0A0094″ body_font_size=”16px” ribbon_text_font=”|800|||||||” ribbon_text_text_color=”#0A0094″ ribbon_text_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}” timeline_icon_color__hover=”#85BE00″ timeline_icon_color__hover_enabled=”on|hover” ribbon_circle_color__hover=”#ECEA28″ ribbon_circle_color__hover_enabled=”on|hover”]<\/p>\n

We adapt our support approach to your organization\u2019s processes and deliver monthly reports on Cornerstone requests to highlight areas for improvement.<\/p>\n

[\/dipi_timeline_item][\/dipi_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”rgba(99,205,212,0.1)” custom_padding=”40px||40px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” custom_padding_last_edited=”on|desktop” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”50px|50px|50px|50px|true|true” custom_padding_phone=”25px|25px|25px|25px|true|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font=”||||||||” text_text_color=”gcid-72d2929e-890d-483e-a22e-2a534e60581c” header_2_font=”|–et_global_body_font_weight|||||||” header_2_text_color=”#0A0094″ header_2_font_size=”16px” header_2_letter_spacing=”2px” custom_margin=”||15px||false|false” custom_padding=”||||false|false” locked=”off” global_colors_info=”{%22gcid-72d2929e-890d-483e-a22e-2a534e60581c%22:%91%22text_text_color%22%93}”]<\/p>\n

Expert support that builds trust and engagement<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_3_font=”|600|||||||” header_3_text_color=”#0A0094″ header_3_font_size=”45px” header_3_line_height=”1.2em” custom_margin=”||10px||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Support that puts people first<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|–et_global_body_font_weight|||||||” text_text_color=”gcid-body-color” global_colors_info=”{%22gcid-body-color%22:%91%22text_text_color%22%93}”]<\/p>\n

Fast, knowledgeable support resolves issues quickly and builds user confidence. By outsourcing platform support to our team, organizations ensure immediate help for everything from login questions to complex challenges, while internal staff focus on strategic priorities.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”\/contact-us\/” button_text=”Get started with a consultation” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”25px|35px|25px|35px|true|true” custom_css_main_element=”line-height:1.1em !important;||” global_colors_info=”{%22gcid-9e192dfa-9698-460f-b522-6b3f30ab25b2%22:%91%22button_bg_color%22,%22button_bg_color%22%93,%22gcid-295508dd-6e65-406e-b619-1cdb1ede3928%22:%91%22button_bg_color__hover%22,%22button_bg_color__hover%22%93,%22gcid-d02d3c82-bf80-479d-b3cc-d650c30cabac%22:%91%22button_text_color%22,%22button_text_color__hover%22,%22button_text_color%22,%22button_text_color__hover%22%93}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#85be00″ button_bg_enable_color__hover=”on” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#0a0094″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.0″ _module_preset=”default” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/eskillzplehnia.com\/wp-content\/uploads\/2025\/09\/esp2p0_247eus_ft_icon_set.jpg” alt=”eSkillz Plehnia icon set” title_text=”esp2p0_247eus_ft_icon_set” align=”center” _builder_version=”4.27.4″ _module_preset=”default” animation_style=”zoom” animation_starting_opacity=”100%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_id=”contact” _builder_version=”4.27.2″ _module_preset=”default” background_color=”#0A0094″ disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][dipi_text_highlighter text_highlighter_prefix=”Ready to get” text_highlighter_text=”more time in your day ” text_highlighter_suffix=”and enhance your support?” highlight_shape=”wave_2″ stroke_color=”#85BE00″ stroke_width=”20px” shape_v_offset=”10px” highlighted_text_padding=”|||8px|false|false” _builder_version=”4.27.2″ _module_preset=”default” all_text_font=”|800|||||||” all_text_text_align=”center” all_text_font_size=”34px” prefix_text_font=”|600|||||||” prefix_text_text_color=”#FFFFFF” highlighted_text_text_color=”#FFFFFF” sufix_text_font=”|600|||||||” sufix_text_text_color=”#FFFFFF” module_alignment=”center” global_colors_info=”{}”][\/dipi_text_highlighter][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_text_color=”#FFFFFF” text_orientation=”center” width=”70%” module_alignment=”center” locked=”off” global_colors_info=”{}”]Contact us to learn more about how our 24×7 End-User Support can benefit your organization and enhance the experience for your LMS users.[\/et_pb_text][et_pb_text _builder_version=”4.27.3″ _module_preset=”default” text_text_color=”#FFFFFF” text_orientation=”center” global_colors_info=”{}”]